IPwhisper Solutions

UCaaS refers to a communication system that uses Voice over IP to provide a Cloud-based phone and messaging systems for business.  UCaaS integrates multiple enterprise communications services available to each user with a consistent user interface across multiple devices and media types (desk phone, mobile phone, desktop, web). Each vendor may have a different variety of integrated services, with most including voice, unified messaging (integrated voicemail, e-mail, SMS and fax), presence information, direct phone number, audio, web & video conferencing, CRM interface/integration, Call Center, API's and more. This type of solution provides a customer with the ultimate flexibility as access to “seats” is typically purchased on a monthly as one system across one or multiple locations with the ability to scale up and down as needed.  Our IPwhisper consulting team can work with your business to identify, negotiate, and deploy the best solution capabilities to meet your particular needs.   

CCaaS transforms how a business can manage customer engagement by providing customized call flows that incorporate multiple client endpoints, including voice, email, chat, Social, SMS, and social media, into the customer experience. A Contact Center is often the primary link between a business and their customer, where the customer experience will make or break a company. With advanced features and on-demand customer details that tightly integrate with popular CRM tools, contact center agents are empowered to greatly enrich the service they provide to the end user. Contact Center Supervisors can be empowered with abilities to manage the system, workflows, and agents, including many capabilities offered in real-time. Advanced tools, including Artificial Intelligence (AI), IVR, Workforce Management, and Reporting Analytics, can provide the Contact Center Supervisor with more tools to enhance the customer experience. IPwhisper consultants are well versed in performing an initial needs analysis for a company considering its first contact center or for an existing contact center looking for better outcomes.    

More bandwidth is better but not always  Internet connectivity to and or between your business locations should be by design.  In some cases, it is better to have the same provider at each location, but that may not be the case based on the specific network requirements you may have and what you may use to manage your networks. We review all the network requirements for your key network hardware, router, firewall, applications on your network, and critical online voice/video/data applications (that cannot be disrupted).  We work with your teams to anticipate your future needs so the recommended solution grows and scales easily. We ask key questions on business use, security, backup, reliability, and business continuity guarantee. Sometimes, we use third-party tools to verify that the promised speeds by the vendor are even possible based on the infrastructure (cable, fiber/ /fiber/other) to each of your locations. Vetting out the details matter because you will be asked to sign a long-term contract. We determine the best obtainable providers based on all these things. We solicit vendor quotes and negotiate on your behalf. The results are always that your company has the best available and possible bandwidth-connectivity solution for the lowest investment.

IT managers are increasingly responsible for securely managing multiple network products across multiple branch locations and remote workers. It is critical for today's IT manager to select the best possible managed networking products to secure each location, provide intranet capabilities to and between branch locations and remote workers, do all of this at a low cost, make sure the systems do not fail and are seamless for all to use, regardless of a user’s location, with low a low total cost of ownership (TCO). Our sales engineering resources can review your current network, discuss your growth plans and recommend the best managed-WAN solution for your business, which often includes Software-Defined-WAN (SD-WAN) solutions. Both our sales and sales engineering teams are well versed on industry options, what works best, and, more importantly, what can work best for your business.   

An analysis of your current telecommunications services often shows that our clients have overpayments and/or incorrect billing with their current service providers. Your current communication vendors are key components of your business. Your ROI depends on the contract pricing you have in place with each. But errors happen occasionally, and in most cases, they are overlooked. Negotiating with a vendor to prove errors and request a refund can be time-consuming and daunting. IPwhisper works directly with these providers to negotiate and recover overpayments and billing errors on your behalf. We always focus on creating an outcome that improves not only your ROI but also fosters the positive relationship with your provider essential for your long-term business success.