UCaaS is a business and marketing concept that delivers integration of multiple enterprise communications services available to each user with a consistent user interface across multiple devices, and media types (phone, mobile phone, desktop, web). Each vendor may have a different variety of services with most including, voice, mobility, messaging (chat), presence information, direct phone number, reach, audio, web & video conferencing, desktop sharing, data sharing, unified messaging (integrated voicemail, e-mail, SMS and fax). Unified Messaging as a hosted solution allows organizations to shift from capital investment to operating cost models while enhancing services and features. Our IPwhisper consulting team can work with your business to implement a range of cloud UC tools and capabilities to meet your particular needs
CCaaS transforms the way a business can manage customer engagement by providing customized call flows that incorporate multiple client endpoints including voice, email, chat, SMS, and social media into the customer experience. With advanced features and on-demand customer details that tightly integrate with popular CRM tools, contact center agents are empowered to greatly enrich the service they provide to the end-user. Contact Center Supervisors can be empowered with abilities to manage the system, workflows, and agents including many capabilities offered in real-time. Advanced tools include Workforce Management, IVR and Reporting Analytics can provide the Contact Center Supervisor more tools to enhance the customer experience. IPwhisper consultants are well versed to perform an initial needs analysis for a company considering its first contact center or for an existing contact center looking for better outcomes.
We offer a specialized range of assessment tools designed to identify the most important elements of a unified communications and or contact center that are aligned with your business needs and strategic objectives. For some clients, IPwhisper will create a shortlist of known vendors and negotiate with the same. For other clients, we perform more a more in-depth review of your business needs and have a more formal Request for Proposal vendor engagement. Each engagement is unique. We look forward to discussing your important project.
Unified Communications, VoIP Phone Systems, Contact Centers, Collaboration, Integrated Voice, Video, & Chat, Web & Audio Conferencing, Analytics, API’s, Integrations, SIP Trunking, SD-WAN, Internet Services, Consulting, Vendor Selection, Contract Negotiation, and Project Management.
Conferencing and video technologies enable businesses to experience better engagement and communication using any device, from any location. The right audio, video, and web solutions allow you to collaborate more effectively with easy-to-use software, greater cost savings, and productivity. There are so many cloud solutions, offered. In some cases, you already have one or more services connected to your phone system or webinar/presentation tools. We have found that the best systems are the ones created by design that are easiest to use internally, and with invited guests. IPwhisper works with the most renowned video and collaboration providers in the industry.